Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest a casino we should look at? This page explains how to contact the Non Gamstop Casinos team and what you can expect once you do.
How to Contact Us
The best way to reach us is by email at [email protected]. We read every message that comes in and try to reply within two working days. A short note explaining what your enquiry is about helps us route it to the right person and get back to you faster.
What We Can Help With
We cover a broad range of topics related to casinos not on GamStop, so enquiries can vary widely. Here's what we're most often asked about:
- Bonus and offer questions — If you want clarification on how a welcome offer, free spins package or wagering requirement works on any of the sites featured on our trusted non GamStop casinos page, ask away.
- Accuracy corrections — Casino terms, bonus values and licensing details change regularly. If you notice something on our site that looks out of date, we want to know so we can check it and update it.
- Content suggestions — If there's a topic around payments, game providers, sports betting markets or player protection tools that you'd like us to cover in more depth, let us know.
- General feedback — Positive or critical, we read it all and use it to shape how we research and write future content.
- Support and safer gambling queries — If you or someone you know is struggling with gambling, mention this in your message and we'll point you towards organisations such as GamCare or GAMSTOP that offer independent support.
What We Can't Do
We're an independent research and review site, not a casino operator, and we don't hold customer accounts, process deposits or handle withdrawals on anyone's behalf. If you have a dispute with a specific casino — for example over a delayed withdrawal, a KYC check, or a bonus term you disagree with — that has to be raised directly with the casino's own support team or, where relevant, with the licensing authority that oversees it. We can offer general guidance on how casino complaints procedures typically work, but we can't intervene in an individual case or guarantee any outcome.
What Happens After You Email Us
Every message is read by a real person, not an automated system. We aim to respond within two working days, though this can take a little longer during busier periods. If your enquiry relates to a factual error on the site, we'll investigate it against verifiable sources before making any change, and we'll let you know what we found.
A Note on Independence
Non Gamstop Casinos is a research-led comparison site. Where our content includes commercial relationships with the casinos we feature, this never decides how a site is ranked or reviewed — our ratings are based on the same criteria across the board. If you're weighing up which casino not on GamStop suits you, our guide to trusted non GamStop casinos is a good starting point before you get in touch with any specific question.
Whatever the reason for writing in, thank you for taking the time to read our content and reach out. We rely on reader feedback to keep our guides accurate and useful.